Refund policy

🔄 Return Policy

Our goal is to provide 100% customer satisfaction. We want you to love your Elle Edit pieces! Please read our policy carefully before making a return:

  • The Elle Edit does not offer refunds or order cancelations.
  • Instead, we do offer 7 days for an exchange or store credit.

For items that have been shipped, you will have 7 days starting the day your item has been delivered to start a return. For pickup orders, you will also have 7 days since the date your item has been marked as ready for pickup to start a return. 

  • In order to exchange or receive a store credit for your purchase, the item(s) you are returning must be unworn, unwashed, and have not received any alterations.
  • They also should be free of any stains or smells. That includes makeup and deodorant marks, smoke smells, or any other damage.
  • If any items returned do not meet these requirements, unfortunately it will be sent back to you without a store credit or exchange for a new item.
  • Within 7 days, you will be able to return your item(s) for a store credit or exchange only given the items follow our standard policy rules. 

🚫Non-Returnable Items

  • Any sale items, or items marked down to any percentage above 10%, will be a final sale.
  • Swimsuits, bodysuits, undergarments, jewelry, accessories, and seasonal items of any kind will also be a final sale. (Seasonal items include, but are not limited to, holiday-themed merchandise, gameday items, Mardi Gras, Valentine's Day, Independence Day, Christmas, Halloween, and any other merchandise designed for a specific holiday, event, or season.)
  • Please note that we do not offer price adjustments or partial refunds on previously purchased items. If an item is marked down or included in a promotion after your purchase, we are unable to refund the difference. Prices are honored at the time of purchase and are subject to change at any time.

✨How to Start a Return

  • Please follow this link: https://account.shoptheelleedit.com. Be sure you are logged into the account used to make the purchase, and click on the "Orders" tab. You will then find the self-served return portal. You may then press "Return items" if eligible, and fill out the prompted information. Our system is set up with return rules. If you are not seeing the "Return items" option, your order is not eligible for the return.
    •  If you are having any trouble, please email us at 💌 shoptheelleedit@gmail.com with your order number and details.

✨Additional Notes

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  • Store credit will be issued once we have received and inspected your return. If you prefer to exchange your item, please leave specific details about what item you'd like to exchange with. If it is available, we will resend it to you with an additional shipping cost. 

  • Store credits never expire and can be used toward future purchases.

✨Thank you for understanding—we’re so grateful for you! ✨

  • Questions? Just send us an email - we're always happy to help!
  • Reach out to us 💌 {shoptheelleedit@gmail.com}

- With love, The Elle Edit Team 🩵